Privacy Policy.
Effective Date: July 2025
MOVE3D Physiotherapy ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and store your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
We are a UK-based physiotherapy clinic offering physiotherapy and rehabilitation services in person and via online booking through Cliniko.
2. What Personal Data We Collect
We may collect and store the following information:
Name, contact information (email, phone number)
Date of birth, medical history, treatment notes
Appointment and payment details
This information is collected via Cliniko and during your appointments.
3. How We Use Your Data
We use your data to:
Book and manage your appointments
Provide physiotherapy treatment and health advice
Maintain clinical records in line with legal and professional requirements
Process payments and invoices
Contact you with important updates or reminders
4. How We Store Your Data
All personal and medical data is securely stored using Cliniko, a GDPR-compliant practice management system. We do not store your medical data on our website.
5. Sharing Your Data
Your data is never sold or shared with third parties for marketing. We only share your data:
When legally required (e.g., by law or regulatory authorities)
With your consent (e.g., to refer you to another healthcare professional)
6. Your Rights
You have the right to:
Access, update or delete your personal data
Withdraw consent for certain uses
Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data rights have been violated
To exercise your rights, please contact us using the details below.
7. Contact Us
If you have any questions or concerns about this policy or how we handle your data, please contact:
Joe Wilcox - MOVE3D Physiotherapy
Email: move3dphysio@gmail.com
Address: Long Acres, Farfield, Upper Cam, Dursley GL11 5HE